Lead Guest Attendant

Hotel Management and Consulting, Inc.; Palmdale (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Hourly pay dependent on experience

DailyPay access to earnings

Medical, dental, and vision benefits

Paid time off for full-time employees

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management & Consulting is seeking an experienced Lead Guest Attendant to join our hospitality team. You will help lead operations in the absence of the General Manager, mentor staff, and ensure service standards are consistently exceeded.

This role emphasizes strong teamwork, guest relations, and proactive problem solving. You will coordinate housekeeping, front desk and housekeeping tasks, while supporting sales and marketing initiatives to boost occupancy.

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Train and provide guidance to staff; lead staff huddles.
• Post checks in PMS and manage weekly labor tracker.
• Monitor guest feedback, follow up, and upsell amenities.
• Assign rooms to housekeeping and assist in inspections.
• Manage inventory, vendor relationships, and communications with guests.
• Assist with in-house guest sales and marketing to boost occupancy.
• Cover shifts to ensure operational continuity.
• Follow property emergency procedures and ensure security of guests and property.
• Other duties as assigned.

Job description

About the Role:

Hotel Management & Consulting is seeking an experienced and dynamic Lead Guest Attendant to join our team. If you are an energetic team leader with a passion for hospitality and team development, we want to hear from you! You will assist in leading some operations in the absence of the General Manager or assisting them with leading the team, ensuring that our service standards are consistently exceeded.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Hourly Rate: Dependent on experience.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties

• Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles.
• Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Guest Relations: Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
• Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications

• Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Physical Requirements

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.