Hospitality Supervisor: Lead Guest Experience & Growth

Applebee's Neighborhood Grill + Bar; Anderson (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor to lead the dining room and kitchen teams in a casual dining setting. This hourly role focuses on developing a positive guest experience, coaching staff, and maintaining high service standards.

The position prepares an aspiring manager with on-the-job leadership opportunities, teamwork, and hands-on experience in forecasting, scheduling, budgeting, and labor management as part of daily operations.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one (1) year of experience in a supervisory role.
• Able to make decisions and solve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to monitor processes, materials, and resources.
• Able to perform administrative tasks.

Responsibilities

• Lead and oversee the operation of the dining room and kitchen.
• Assist Managers with recruiting, leading, training, and developing the hospitality team.
• Provide vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and a positive work environment.
• Oversee opening and closing activities.
• Ensure excellent customer service and high sanitation standards.
• Ensure compliance with health, safety, and hygiene standards and policies.
• Monitor and assist with Team Member duties during peak times to expedite service.
• Investigate and resolve guest complaints regarding food quality or service.
• Learn administrative and accounting duties per company policy.

Skills

Leadership

Staff Development

Guest Service

Problem Solving

Operations Knowledge

Job description

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor to lead the dining room and kitchen teams in a casual dining setting. This hourly role focuses on developing a positive guest experience, coaching staff, and maintaining high service standards.

The position prepares an aspiring manager with on-the-job leadership opportunities, teamwork, and hands-on experience in forecasting, scheduling, budgeting, and labor management as part of daily operations.