Hospitality Supervisor: Lead Guest Experience & Team

Applebee's Neighborhood Grill + Bar; Asheville (NC); On-site; USD 37,000 - 50,000; Full time

Job summary

Thrive Restaurant Group is seeking a Restaurant Supervisor to lead the hospitality team in a dynamic casual-dining setting. The role focuses on developing staff, upholding service standards, and driving a positive guest experience while supporting profitable operations.

You will work closely with managers to train staff, monitor food safety, and ensure smooth service during peak hours. A strong leader can grow into management, with ongoing development opportunities.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year of supervisory experience.
• Ability to make decisions and resolve problems.
• Ability to guide, direct, and motivate staff.
• Ability to plan and prioritize tasks.
• Ability to monitor processes, materials, and resources.
• Knowledge of food safety and sanitation practices and regulations.

Responsibilities

• Lead and oversee the operation of the dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team.
• Provide vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and a positive working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service and sanitation.
• Adhere to health, safety, and hygiene standards and policies.
• Train on restaurant management topics such as forecasting, scheduling, budgeting, and inventory management.

Skills

Supervisory experience

Decision making

Staff coaching

Guest service

Problem solving

Communication

Time management

Job description

Thrive Restaurant Group is seeking a Restaurant Supervisor to lead the hospitality team in a dynamic casual-dining setting. The role focuses on developing staff, upholding service standards, and driving a positive guest experience while supporting profitable operations.

You will work closely with managers to train staff, monitor food safety, and ensure smooth service during peak hours. A strong leader can grow into management, with ongoing development opportunities.