Hospitality Supervisor

New Belgium Brewing Company; Daleville (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Match

Paid Time Off

Job summary

Bell’s and New Belgium Brewing Company seeks a Hospitality Supervisor to organize daily operations and oversee tasting room, events, and tours. You will hire, train, and coach staff, manage budgets, and ensure a world-class guest experience with prompt responses to inquiries.

The role involves opening/closing the tasting room, coordinating staff, food trucks, and vendors, and supporting senior leadership on event programming and inventory control.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of beer industry and trends is a plus.

Responsibilities

• Manage and develop team, including hiring and training, performance, and coaching.
• Assist Hospitality Manager with organization, planning, and budget implementation.
• Ensure staff delivers world-class guest experiences and timely responses to inquiries.
• Oversee opening/closing of tasting room, staff planning, events, and vendor coordination.
• Assist with inventory management and ensure accurate menu and POS information.
• Support senior hospitality team with events and tours and lead on-site duties as needed.

Skills

Leadership

Customer Service

Public Speaking

Interpersonal Skills

Job description

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the tasting room, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.Essential Duties:• Manage and develop team, including hiring and training, performance, and coaching• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.• Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)• Manage opening and closing of the site tasting room; planning and scheduling of staff, event, facility needs and food trucks/vendors• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated• Assist the Senior Hospitality team as needed with event and tour programming• Perform all tasting room job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed• Other projects and duties as assignedEducation/ Experience/Skills:• 3+ years of leadership and customer service experience• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire• Advanced verbal and written communication, including public speaking• Knowledge of the beer industry and trends, a plus• Thorough understanding of legal requirements for serving alcohol• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectivelyPhysical Requirements:• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.• Must also show fine motor dexterity.• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.• The position requires frequent, constant standing and walking.Percent of Travel: 0%-10%Working Conditions: Hospitality Environment, Office, Production AreasProduction Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Hourly Rate: $25.00-$29.00/hourAll Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.EEO StatementBell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.