Hospitality Supervisor

New Belgium Brewing Company Inc; Daleville (VA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Life and AD&D

Short-Term Disability

Flexible Spending Account

Employee Assistance Program

Paid Time Off

401(k) Match

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company Inc. is seeking a Hospitality Supervisor to organize day-to-day operations across the tasting room, events team, and tours, ensuring the site meets annual business plan goals and delivers a world-class guest experience.

You will lead and develop the hospitality team, assist with planning and budgeting, manage staffing for events, and oversee inventory, POS accuracy, and guest services while complying with alcohol service requirements.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of Bell’s and New Belgium brands within 6 months of hire.
• Strong verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends, a plus.
• Thorough understanding of legal requirements for serving alcohol.
• High level interpersonal and mediation skills.

Responsibilities

• Manage and develop team, including hiring and training, performance, and coaching.
• Assist Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensures staff is delivering a world class guest experience and meeting departmental objectives.
• Oversee opening/closing of the tasting room and scheduling staff, events, facilities, and vendors.
• Assist with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensure all menu and POS information is accurate.
• Assist with event and tour programming and provide coverage during events as needed.
• Perform tasting room duties including customer service and tours.

Skills

Leadership experience

Customer service

Public speaking

Team management

Communication skills

Tools

POS systems

Job description

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the tasting room, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.

Essential Duties

• Manage and develop team, including hiring and training, performance, and coaching
• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)
• Manage opening and closing of the site tasting room; planning and scheduling of staff, event, facility needs and food trucks/vendors
• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated
• Assist the Senior Hospitality team as needed with event and tour programming
• Perform all tasting room job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed
• Other projects and duties as assigned

Education / Experience / Skills

• 3+ years of leadership and customer service experience
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thorough understanding of legal requirements for serving alcohol
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively

Physical Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Percent of Travel

0%-10%

Working Conditions

Hospitality Environment, Office, Production Areas Production Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Hourly Rate

$25.00-$29.00/hour

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

When you join our team, you’ll play a role in bringing world-class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.