Hospitality Manager

New Belgium Brewing Company; Kalamazoo (MI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company in Kalamazoo, MI, seeks an experienced hospitality leader to drive a high-quality on-premise guest experience that reflects the brand and supports business goals.

The role oversees VIP events, staff scheduling, food service operations, and the integration of sales and branding campaigns into the brewery experience, while ensuring safety and regulatory compliance during nights and weekends.

Qualifications

• Four years of team management and customer service experience.
• Experience supporting food service operations (Back of House and Front of House).
• Knowledge of NBB and Bells brands, history, and beer industry.
• Strong communication and public speaking skills; proficient in MS Office.

Responsibilities

• Lead hospitality team to deliver high-quality guest experiences.
• Oversee VIPs, beer schools, in-house events, staff scheduling, and temp labor.
• Coordinate Back of House and Front of House food service operations.
• Manage budgeting and department finances.
• Integrate sales and branding campaigns into the brewery experience.
• Uphold safety and legal compliance in serving alcohol.

Skills

Team management

Customer service

Food service operations knowledge

Public speaking

Brand knowledge (NBB/Bells)

MS Office / Office suite

Alcohol service knowledge

Tools

Windows OS

Microsoft Office

Job description

This position leads the hospitality team in delivering a high - quality on - premise guest experience that reflects the brand, supports business goals, and ensures safe, efficient daily operations. Responsibilities may also include oversight of food service operations , such as a café, including coordination of Back of House and Front of House activities .Essential Duties:Facilitation of stra tegic priorities, departmental goals, initiatives, and performance work objectives managementOversees and approves VIPs , beer schools, in-house events, staff scheduling, and temp labor useMay oversee food service operations, including café-style service, Back of House preparation and operational standards, and Front of House guest service executionOversees and report on budgeting and department financesManage staff hiring and performance; provide training/mentoringIntegration of Sales and Branding campaigns into the liquid center aesthetic and brewery experienceUphold legal requirements and ensure safety of guestsActive member of the Liquid CenterOther duties as assignedEducation/ Experience/Skills:Four years of team management and customer service experienceExperience managing or supporting food service operations, including Back of House and Front of House functions, may be required based on business needsThorough knowledge of all NBB and Bells brands, history , process, culture, and the beer industryIn depth knowledge of marketing/branding practices and procedures at NBBIn depth knowledge of Windows OS and Microsoft OfficeWorking knowledge of financial statementsAdvanced verbal and written communication and public speaking skillsThorough understanding of legal requirements for serving alcoholKnowledgeable in brewing processes and NBB and Bells beersPercent of Travel: 0-10%Working Conditions: Office; Restaurant environment; Position requires working nights & weekends.Physical Requirements :The position requires frequent, constant standing and walking.Be able to work in a standing position for long periods of time (up to 10 hours).Be able to reach, bend, stoop and frequently lift up to 40 pounds.Must be able to move and process information quickly.Continuously bend, reach, twist and use your hands and arms.Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Salary Range: $70,000.00 - $85,000.00All Full time Coworkers at New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Certain positions with ‘On Call’ responsibilities may be eligible for phone/data reimbursement. Details will be shared, and questions answered during our interview process.EEO StatementBell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.