Hospitality Supervisor

New Belgium Brewing Company; Kalamazoo (MI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Match

PTO

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company seeks a Hospitality Supervisor to organize daily operations of the Eccentric Café, manage the bar, events team, and tours, ensuring a world-class guest experience in Kalamazoo, MI. You will hire, train and coach staff, help plan departmental strategy and budget, and oversee inventory and scheduling for events and vendors.

The role requires 3+ years of leadership and customer service experience, strong communication skills, beer industry knowledge, and the ability to

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of Bell's brands, history, process and culture within 6 months.
• Advanced verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends.
• Thorough understanding of legal requirements for serving alcohol.
• High level interpersonal and mediation skills to handle difficult situations.

Responsibilities

• Manage and develop team, including hiring, training, performance and coaching.
• Assist Hospitality Manager with organization, planning and budget implementation.
• Ensure world-class guest experience and meet departmental objectives.
• Oversee opening/closing of the Eccentric Cafe; plan staffing and events.
• Supervise inventory, supplies, beer, and POS; keep menu/ POS data updated.
• Assist with event and tour programming; cover shifts during events as needed.
• Perform cafe duties including customer service and tours.

Skills

Leadership

Customer service

Public speaking

Beer industry knowledge

Alcohol service knowledge

Interpersonal skills

Job description

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the bar area, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.Essential Duties:• Manage and develop team, including hiring and training, performance, and coaching• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.• Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)• Manage opening and closing of the Eccentric Cafe; planning and scheduling of staff, event, facility needs and food trucks/vendors• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated• Assist the Senior Hospitality team as needed with event and tour programming• Perform all Cafe job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed• Other projects and duties as assignedEducation/ Experience/Skills:• 3+ years of leadership and customer service experience• Knowledge of all Bell's brands, history, process, and culture, required within 6 months of hire• Advanced verbal and written communication, including public speaking• Knowledge of the beer industry and trends, a plus• Thorough understanding of legal requirements for serving alcohol• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectivelyPhysical Requirements:• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.• Must also show fine motor dexterity.• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.• The position requires frequent, constant standing and walking.Percent of Travel: 0%-10%Working Conditions: Hospitality EnvironmentProduction Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Hourly Rate: $25.00-$29.00/hourAll Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.EEO StatementBell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.