Hospitality Supervisor

New Belgium Brewing; Kalamazoo (MI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental Insurance

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

Bell’s and New Belgium in Kalamazoo, MI is seeking a Hospitality Supervisor to organize day-to-day operations across the cafe, events team, and tours, aiming for top-notch guest service.

You will recruit and coach staff, plan scheduling, oversee inventory and budget adherence, and coordinate food trucks/vendors while upholding alcohol-safety and brand standards.

Starting hourly rate ranges from $25.00 to $29.00 per hour, with full-time benefits after one month of employment.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of Bell’s brands within 6 months of hire.
• Advanced verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends, a plus.
• Thorough understanding of legal requirements for serving alcohol.
• High level interpersonal and mediation skills.

Responsibilities

• Manage and develop team, including hiring and training, performance, and coaching.
• Assist Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensure staff deliver a world class guest experience and respond to guest inquiries promptly.
• Manage opening and closing of the Eccentric Cafe; plan staff, events, facility needs and vendors.
• Oversee inventory management, monitoring and ordering related to supplies, beer, and POS; keep menu and POS information updated.
• Assist Senior Hospitality team with event and tour programming.
• Perform all cafe duties including customer service and tours; may work shifts or provide management during events.
• Handle other projects and duties as assigned.

Skills

Leadership

Customer service

Public speaking

Beer knowledge

Alcohol service knowledge

Interpersonal skills

Job description

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the bar area, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.

Essential Duties:

• Manage and develop team, including hiring and training, performance, and coaching
• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)
• Manage opening and closing of the Eccentric Cafe; planning and scheduling of staff, event, facility needs and food trucks/vendors
• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated
• Assist the Senior Hospitality team as needed with event and tour programming
• Perform all Cafe job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed
• Other projects and duties as assigned

Education/ Experience/Skills:

• 3+ years of leadership and customer service experience
• Knowledge of all Bell’s brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thorough understanding of legal requirements for serving alcohol
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively

Physical Requirements:

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Percent of Travel:

0%-10%

Working Conditions:

Hospitality Environment

Production Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Hourly Rate: $25.00-$29.00/hour

All Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.