Hospitality Shift Leader - Lead Guests & Team

Capstone Group; Elizabethton (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team member referral bonus

Team member discounts

Free meals while working

Paid time off

Tuition reimbursement

Job summary

Capstone Restaurant Group is seeking a Shift Leader to assist the Assistant Manager and General Manager in delivering top-tier hospitality and managing daily operations. You will ensure team members perform their duties in alignment with the restaurant's business plan and standards.

You will lead by example, train staff, monitor labor costs, and help maximize sales while maintaining a safe, clean, and welcoming environment for guests and team members alike.

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including opening and closing shifts.
• Must have reliable transportation and method of communication with restaurant (phone or email).

Responsibilities

• Ensure hospitality service is outstanding and guest needs are anticipated.
• Monitor operations and staffing to anticipate problems; take initiative to correct issues.
• Enforce quality, service, and cleanliness standards.
• Maintain proper staffing levels and labor costs.
• Train and supervise Team Members.
• Support efforts to maximize sales and minimize costs.
• Plan and execute operational routines during shifts.
• Maintain a cooperative relationship with management and team members.

Skills

Communication

Leadership

Teamwork

Problem solving

Guest focus

Job description

Capstone Restaurant Group is seeking a Shift Leader to assist the Assistant Manager and General Manager in delivering top-tier hospitality and managing daily operations. You will ensure team members perform their duties in alignment with the restaurant's business plan and standards.

You will lead by example, train staff, monitor labor costs, and help maximize sales while maintaining a safe, clean, and welcoming environment for guests and team members alike.