Hospitality Shift Leader — Flexible Hours, Guest-Focused

Capstone Group; Tennessee; Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Referral bonus program

Discount programs

Free meals while working

Paid time off

Tuition reimbursement

Job summary

Capstone Restaurant Group in Tennessee is seeking a Shift Leader to support the Assistant Manager and General Manager, ensuring activities align with the restaurant's business plan and that Team Members perform their responsibilities.

You will maintain hospitality standards, monitor staffing and labor costs, train and supervise Team Members, and help maximize sales while upholding safety and sanitation policies. Competitive wages, medical insurance, and growth opportunities are available.

Qualifications

• Excellent communication, interpersonal and leadership skills.
• Ability to maintain the respect of your team.
• Guest driven focus.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.

Responsibilities

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively path the restaurant to monitor all aspects of the restaurant's operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Skills

Leadership

Communication

Teamwork

Problem solving

Organizational skills

Job description

Capstone Restaurant Group in Tennessee is seeking a Shift Leader to support the Assistant Manager and General Manager, ensuring activities align with the restaurant's business plan and that Team Members perform their responsibilities.

You will maintain hospitality standards, monitor staffing and labor costs, train and supervise Team Members, and help maximize sales while upholding safety and sanitation policies. Competitive wages, medical insurance, and growth opportunities are available.