Hospitality-Driven Shift Leader

Capstone Group; Rogersville (TN); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Team Member discount programs, with fi

Team Member discount programs, with...

Team Member referral bonus program

Free Meals while working (Discounts

Free Meals while working (Discounts...

Paid Time Off

Tuition reimbursement

See a complete list of benefits at cap

Job summary

Capstone Restaurant Group in Rogersville, TN is seeking a Shift Leader to assist the management team in delivering outstanding hospitality and operational execution. You will supervise team members, ensure guest needs are anticipated and met, and uphold standards across service, cleanliness, and safety.

You will train staff, monitor labor costs, and help drive sales while maintaining a positive, teamwork-driven environment.

Qualifications

• Excellent communication, interpersonal and leadership skills.
• Ability to maintain the respect of your team.
• Guest driven focus.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Excellent organizational and prioritization skills.
• Ability to work with others as a team.
• Ability to meet performance standards.
• Ability to take initiative and solve problems.

Responsibilities

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Skills

Excellent communication

Leadership

Guest driven focus

Decision making under pressure

Organizational skills

Team player

Problem solving

Job description

Capstone Restaurant Group in Rogersville, TN is seeking a Shift Leader to assist the management team in delivering outstanding hospitality and operational execution. You will supervise team members, ensure guest needs are anticipated and met, and uphold standards across service, cleanliness, and safety.

You will train staff, monitor labor costs, and help drive sales while maintaining a positive, teamwork-driven environment.