Assistant Hospitality Manager: Elevate Guest Service Ops

LAZ Parking; San Antonio (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

LAZ Parking is seeking an Assistant Hospitality Manager to support the Hospitality Manager in delivering exceptional service at a hotel location. The role focuses on financial oversight, operations, safety, and guest satisfaction, with emphasis on staff leadership and client-driven initiatives.

You will manage shift teams, train staff, and ensure adherence to safety protocols and service standards while driving revenue and efficiency in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience is desired.
• Strong customer service and leadership abilities are essential.
• Experience in hospitality or related field preferred.

Responsibilities

• Oversee financial, operational, safety and service success at the hotel.
• Lead, schedule, train, and direct Shift Leads and frontline staff.
• Improve revenue, control expenses, and maximize customer satisfaction via safety and service initiatives.
• Ensure compliance with client expectations and contractual terms.

Skills

Customer service

Team building

Leadership

Conflict resolution

Multitasking

Open communication

Problem solving

Coaching

Education

Bachelor's degree or equivalent work experience

Tools

Excel

PowerPoint

Microsoft Office

Job description

LAZ Parking is seeking an Assistant Hospitality Manager to support the Hospitality Manager in delivering exceptional service at a hotel location. The role focuses on financial oversight, operations, safety, and guest satisfaction, with emphasis on staff leadership and client-driven initiatives.

You will manage shift teams, train staff, and ensure adherence to safety protocols and service standards while driving revenue and efficiency in a fast-paced environment.