Hospitality Service Assistant — Fast-Paced Guest Support

URBN Urban Outfitters, Inc.; Pennsylvania; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

URBN family discounts across URBN

Garden-to-table restaurant culture

Benefits package

Growth opportunities

Job summary

URBN Urban Outfitters, Inc. is seeking a Service Assistant to support guest experience in our dining rooms. You will deliver food and beverages, assist guests, clear and reset tables, and help with takeout orders in a fast-paced setting.

No prior restaurant experience required; we value attention to detail, a polished appearance, teamwork, and the ability to multitask. Flexible hours, standing for long periods, and lifting up to 50 lbs are part of the role.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
• Physically able to: Stand and walk for extended periods
• Bend, reach, lift up to 50 lbs.
• Work in a dynamic, fast-paced environment

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Skills

Detail oriented

Communication skills

Team player

Multitasking

Physical stamina

Flexible hours

Job description

URBN Urban Outfitters, Inc. is seeking a Service Assistant to support guest experience in our dining rooms. You will deliver food and beverages, assist guests, clear and reset tables, and help with takeout orders in a fast-paced setting.

No prior restaurant experience required; we value attention to detail, a polished appearance, teamwork, and the ability to multitask. Flexible hours, standing for long periods, and lifting up to 50 lbs are part of the role.