Dining Room Service Specialist

Urbnmenusandvenues; Westport (CT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

URBN family

Garden-to-table dining

Discounts across URBN brands

Growth opportunities

Cross-training

Job summary

URBN is seeking a dedicated Service Assistant to support guest experiences in our fast-paced dining environment. You will ensure clean dining spaces, timely service, accurate order delivery, and smooth collaboration across service roles.

This entry-level position emphasizes attention to detail, polished presentation, and a team-focused mindset, with opportunities to learn menu details and allergen protocols while supporting opening/closing duties.

Qualifications

• Entry-level role; customer-facing hospitality basics.
• Polished, professional appearance and positive, team-oriented attitude.
• Strong communication and interpersonal skills are important.
• Ability to multitask and stay calm under pressure.
• Flexible availability; mornings, evenings, weekends, and select holidays.
• Physically able to stand/walk, bend, reach, and lift up to 50 lbs.

Responsibilities

• Deliver food and beverages accurately with knowledge of menu items.
• Assist guests with needs and relay questions to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid efficient service.
• Learn menu details, ingredients and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening/closing duties including setting/resetting the dining room.

Skills

Attention to detail

Customer service

Communication

Team player

Multitasking

Flexible hours

Job description

URBN is seeking a dedicated Service Assistant to support guest experiences in our fast-paced dining environment. You will ensure clean dining spaces, timely service, accurate order delivery, and smooth collaboration across service roles.

This entry-level position emphasizes attention to detail, polished presentation, and a team-focused mindset, with opportunities to learn menu details and allergen protocols while supporting opening/closing duties.