Hospitality Sales Coordinator: Group & VIP Bookings

LINE Austin; Austin, Newtown (TX, CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Employee discounts

Help or transport service

Wellness resources

Dental insurance

Job summary

The LINE Hotels in Austin seeks a Sales Coordinator to distribute daily leads (electronic and phone) to the Sales/Catering Team, redirect calls, and liaise with Operations, Front Office, and F&B to keep deals moving.

You will support group bookings with proposals, contracts, site visits, VIP experiences, and post-visit follow-ups; review arrivals and meetings; maintain professional service and teamwork; and ensure all necessary documentation is kept on file.

Qualifications

• Four-year college degree preferred.
• Minimum two years of hospitality experience (hotel experience preferred).
• Market knowledge and sales experience desirable.
• Group market experience with Delphi knowledge is advantageous.
• Strong MS Office skills, especially Excel, PowerPoint and Outlook.

Responsibilities

• Distribute daily incoming leads both electronic and via phone to appropriate Sales/Catering Team Members based upon office deployment.
• Redirect Sales related calls or distribute correspondence to the appropriate person of the team.
• Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.).
• Provide contractual turnover functions to operations team.
• Assist Sales Team with group booking strategies including proposal generation, contract generation, prospecting strategies, site visit assistance, and business trip planning.
• Assist Business Travel Manager & Group Housing Manager with VIP Client experiences.
• Perform customer site inspections to uncover needs and present solutions that maximize booking opportunities and create strong customer relationships.
• Create VIP or Group resumes identifying traveler needs and communicating with operations/marketing to meet stay requirements.
• Review daily arrivals and liaise with relevant teams.
• Participate in meetings with hotel staff and clients (Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Sales Meeting, Pre-Convention Meetings, Planning Visits).
• Offer professional, friendly and engaging service; balance operational, administrative and colleague needs.

Skills

Hospitality experience

Communication skills

Teamwork

MS Office proficiency

Proposal development

Organization

VIP client service

Education

Bachelor's degree preferred

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

The LINE Hotels in Austin seeks a Sales Coordinator to distribute daily leads (electronic and phone) to the Sales/Catering Team, redirect calls, and liaise with Operations, Front Office, and F&B to keep deals moving.

You will support group bookings with proposals, contracts, site visits, VIP experiences, and post-visit follow-ups; review arrivals and meetings; maintain professional service and teamwork; and ensure all necessary documentation is kept on file.