Hospitality Sales Coordinator: Drive Group Bookings & Events

VISTA HOST INC; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Vacation/Sick/Bereavement/Holiday Pay

Health/Vision/Dental Insurance

Life/STD Insurance

401k Program

Employee Discounts

Employee Assistance Program

Career growth opportunities

Job summary

Homewood Suites Austin TechRidge, managed by Vista Host Management & Development Company, is seeking a Sales Coordinator to support the sales team in booking and organizing group and transient business, managing client relationships, coordinating events, and ensuring client requirements are met with excellent service.

The role emphasizes strong communication, top-notch organization, and collaboration across departments to deliver a seamless guest experience from booking through event completion.

Qualifications

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to lift up to 20 lbs.
• Strong organizational skills and attention to detail.
• Experience in sales or customer service is preferred, especially in a hospitality setting.

Responsibilities

• Answer phones and engage with walk-in guests with an upbeat and friendly attitude, ensuring a welcoming experience.
• Conduct tours of the hotel and meeting spaces, showcasing facilities and services to prospective clients.
• Assist in negotiating room rates and other hotel services, communicating booked groups to hotel management, and supporting contract negotiations.
• Provide comprehensive support to clients, from initial contact through the completion of their event, acting as the primary point of contact.
• Consistently communicate with all team members, serving as the liaison between departments and clients to ensure a seamless guest experience.
• Collaborate with the sales team to assess departmental progress, adapt sales strategies, and enhance sales efforts.
• Coordinate customer specifications with other departments, responding quickly to customer comments, issues, and requests.
• Maintain organized and legible records, files, and documentation to ensure accurate client communication and follow-up.
• Reach individual booking revenue goals by selling, negotiating, prospecting, and marketing the hotel across social media channels.
• Prepare contracts, proposals, rate agreements, and other necessary documentation, coordinating with relevant hotel departments.
• Resolve issues, complaints, and problems to ensure high-quality service and customer satisfaction.
• Perform other duties as assigned by management to support overall sales objectives.

Skills

Communication skills

Detail-oriented

Organizational skills

Customer service experience

Job description

Homewood Suites Austin TechRidge, managed by Vista Host Management & Development Company, is seeking a Sales Coordinator to support the sales team in booking and organizing group and transient business, managing client relationships, coordinating events, and ensuring client requirements are met with excellent service.

The role emphasizes strong communication, top-notch organization, and collaboration across departments to deliver a seamless guest experience from booking through event completion.