Hospitality Runner: Fast-Paced Café & Bakery

Harri; Bethesda (MD); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay

Healthcare options

Commuter benefits

Professional development

In-store discounts (cookies & coffee)

Job summary

The runner at maman brings warmth and exceptional hospitality to the dining room, guiding guests from arrival to departure with attentive service. You will support front-of-house and back-of-house teams, maintain cleanliness, and ensure accurate handling of dine-in, takeout, and catering orders.

A positive, team-oriented attitude and flexible schedule are essential to thrive in our fast-paced bakery café environment.

Qualifications

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive, team-oriented attitude and willingness to support others.
• Availability to work a flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure all guests feel welcomed and comfortable.
• Set tables with silverware and napkins and offer water to guests upon seating.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service.
• Investigate and resolve guest concerns with the support of the team leader on shift when needed.
• During weekday service, run food orders to tables, bus items back to the BOH, and replenish water and cutlery stations.
• Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
• Support adherence to standard operating procedures (SOPs) related to 3PD and catering, ensuring consistency across the team.
• Assist with restocking duties at the end of each shift using pre-closing and closing checklists.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.
• Maintain cleanliness throughout all guest and team areas, including clearing dirty cups, fallen napkins, and general upkeep.
• Assist with hourly restroom checks to ensure bathrooms are clean, safe, and fully stocked (toilet paper, soap, trash removal, clean sinks and toilets).
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats.
• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Step in to support teammates during peak periods to ensure efficient and seamless operations.

Skills

Customer service

Interpersonal skills

Multitasking

Team player

Flexibility

Weekend availability

Job description

The runner at maman brings warmth and exceptional hospitality to the dining room, guiding guests from arrival to departure with attentive service. You will support front-of-house and back-of-house teams, maintain cleanliness, and ensure accurate handling of dine-in, takeout, and catering orders.

A positive, team-oriented attitude and flexible schedule are essential to thrive in our fast-paced bakery café environment.