Guest Experience Runner

Maman; Charlotte (NC); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Healthcare options

Commuter benefits

Professional development

In-store discounts

Team culture

Job summary

Maman, a French bakery cafe, is seeking a Food Runner to support front-of-house and back-of-house teams. You will help ensure every guest experiences welcoming hospitality, accurate orders, and timely service in a fast-paced setting.

The role emphasizes teamwork, attention to detail, and a can-do attitude, with responsibilities ranging from delivering food to tables, assisting with catering and 3PD orders, and maintaining clean, stocked dining areas.

Qualifications

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive, team-oriented attitude and willingness to support others.
• Availability to work a flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure all guests feel welcomed and comfortable.
• Set tables with silverware and napkins and offer water to guests upon seating.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service.
• During weekday service, run food orders to tables, bus items back to the BOH, and replenish water and cutlery stations.
• Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
• Support adherence to standard operating procedures (SOPs) related to 3PD and catering, ensuring consistency across the team.
• Assist with restocking duties at the end of each shift using pre-closing and closing checklists.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.
• Maintain cleanliness throughout all guest and team areas, including clearing dirty cups, fallen napkins, and general upkeep.
• Assist with hourly restroom checks to ensure bathrooms are clean, safe, and fully stocked.
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats.
• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Step in to support teammates during peak periods to ensure efficient and seamless operations.

Skills

Customer service

Hospitality

Interpersonal skills

Multitasking

Team player

Flexible schedule

Stand for long hours

Light lifting up to 25 lbs

Attention to detail

Guest-first mindset

Job description

Maman, a French bakery cafe, is seeking a Food Runner to support front-of-house and back-of-house teams. You will help ensure every guest experiences welcoming hospitality, accurate orders, and timely service in a fast-paced setting.

The role emphasizes teamwork, attention to detail, and a can-do attitude, with responsibilities ranging from delivering food to tables, assisting with catering and 3PD orders, and maintaining clean, stocked dining areas.