Guest Experience Runner in Hospitality & Food Service

maman | mosaic; Fairfax (VA); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Healthcare options

Commuter benefits

Professional development

Cookies, coffee, and discounts

Job summary

maman, a French bakery, café and lifestyle brand with locations across North America, is seeking a Runner to join our frontline team. You will help create a warm, welcoming dining room experience for every guest.

The Runner focuses on hospitality, cleanliness, accuracy, and efficiency, supporting both front-of-house and back-of-house teams; strong communication and a guest-first mindset are essential. You should be able to stand for extended periods, work weekends and events, and contribute to a

Qualifications

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• A positive, team-oriented attitude and willingness to support others.
• Availability to work a flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure all guests feel welcomed and comfortable.
• Set tables with silverware and napkins and offer water to guests upon seating.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service.
• Investigate and resolve guest concerns with the support of the team leader on shift when needed.
• During weekday service, run food orders to tables, bus items back to the BOH, and replenish water and cutlery stations.
• Ensure accuracy and proper packaging for third-party delivery (3PD) and catering orders, including timely dispatch.
• Support adherence to SOPs related to 3PD and catering, ensuring consistency across the team.
• Assist with restocking duties at the end of each shift using pre-closing and closing checklists.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.
• Maintain cleanliness throughout all guest and team areas, including clearing dirty cups, fallen napkins, and general upkeep.
• Assist with hourly restroom checks to ensure bathrooms are clean, safe, and fully stocked.
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Notify the General Manager of any equipment or supply needs.
• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Step in to support teammates during peak periods to ensure efficient and seamless operations.

Skills

Customer service

Communication

Multitasking

Team player

Weekend availability

Job description

maman, a French bakery, café and lifestyle brand with locations across North America, is seeking a Runner to join our frontline team. You will help create a warm, welcoming dining room experience for every guest.

The Runner focuses on hospitality, cleanliness, accuracy, and efficiency, supporting both front-of-house and back-of-house teams; strong communication and a guest-first mindset are essential. You should be able to stand for extended periods, work weekends and events, and contribute to a