Guest Experience Runner — Bakery & Café

Maman; Charlotte (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Commuter benefits

In-store discounts

Job summary

Maman is a French bakery, café, and lifestyle brand known for cookies, coffee, breakfast and lunch offerings across North America. The Food Runner will support front-of-house and back-of-house operations, ensuring hospitality, cleanliness, accuracy, and efficiency while maintaining a welcoming environment for guests.

The role emphasizes teamwork, attentiveness, and ownership of the guest experience, with opportunities to grow within a fast-growing brand and participate in events and activations.

Qualifications

• Previous customer service or hospitality experience required.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive, team-oriented attitude and willingness to support others.
• Flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure guests feel welcomed and comfortable.
• Set tables and offer water to guests upon seating.
• Follow service steps: Smile, Engage, Name, Thank You.
• Build rapport with returning guests and foster relationships with regulars.
• Investigate and resolve guest concerns with the team leader on shift.

Skills

Customer service

Hospitality

Communication

Multitasking

Teamwork

Flexibility

Stamina

Job description

Maman is a French bakery, café, and lifestyle brand known for cookies, coffee, breakfast and lunch offerings across North America. The Food Runner will support front-of-house and back-of-house operations, ensuring hospitality, cleanliness, accuracy, and efficiency while maintaining a welcoming environment for guests.

The role emphasizes teamwork, attentiveness, and ownership of the guest experience, with opportunities to grow within a fast-growing brand and participate in events and activations.