Hospitality Runner: Fast, Friendly Café Service

Harri; Alexandria (VA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Cookies & coffee

In-store discounts

Healthcare options

Job summary

maman is a French bakery, café and lifestyle brand seeking a Runner to ensure a welcoming dining room experience from arrival to departure. You will support front-of-house and back-of-house teams, uphold hospitality standards, and foster relationships with returning guests through attentive service.

The ideal candidate has customer service or hospitality experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive, team-oriented attitude and willingness to support others.
• Availability to work a flexible schedule, including weekends, holidays, and events.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Take ownership of the dining room to ensure guests feel welcomed and comfortable.
• Set tables with silverware and napkins and offer water to guests.
• Follow all steps of service (Smile, Engage, Name, Thank You) in every interaction.
• Build rapport with returning guests and foster relationships with regulars.
• Investigate and resolve guest concerns with team support.
• Run food orders to tables, bus items to BOH, and replenish stations during service.
• Ensure accurate packaging for third-party delivery and catering orders.
• Adhere to SOPs for 3PD and catering to ensure consistency.
• Assist with restocking and closing checklists.
• Support daily operations with ad hoc tasks as assigned.
• Maintain cleanliness in all guest and team areas and perform restroom checks.
• Collaborate with FOH and BOH teams and support teammates during peak periods.

Skills

Customer service

Hospitality

Multitasking

Communication

Teamwork

Flexible schedule

Job description

maman is a French bakery, café and lifestyle brand seeking a Runner to ensure a welcoming dining room experience from arrival to departure. You will support front-of-house and back-of-house teams, uphold hospitality standards, and foster relationships with returning guests through attentive service.

The ideal candidate has customer service or hospitality experience, strong communication, and the ability to multitask in a fast-paced environment.