Hospitality Programs Lead — Events & Guest Experience

New Belgium Brewing Company; Kalamazoo (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Basic Term Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

The New Belgium Brewing Company in Kalamazoo, MI is seeking a Hospitality Supervisor - Programming to lead a team, deliver exceptional guest experiences, and ensure smooth operation of tours, events, and programming.

You will coach coworkers, coordinate schedules and vendors, and uphold brand standards while driving guest satisfaction and program performance across daily operations and special events.

Qualifications

• 3+ years of leadership and customer service experience.
• Advanced verbal and written communication, including public speaking.
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire.
• Thorough understanding of legal requirements for serving alcohol.
• Experience supporting food service or café-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred.

Responsibilities

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.

Skills

Leadership

Customer service

Public speaking

Beer industry knowledge

Alcohol service compliance

Interpersonal skills

Job description

The New Belgium Brewing Company in Kalamazoo, MI is seeking a Hospitality Supervisor - Programming to lead a team, deliver exceptional guest experiences, and ensure smooth operation of tours, events, and programming.

You will coach coworkers, coordinate schedules and vendors, and uphold brand standards while driving guest satisfaction and program performance across daily operations and special events.