Hospitality Supervisor - Programming

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Basic Term Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

The Hospitality Supervisor - Programming at Bell’s and New Belgium oversees tours, events, and hospitality programming, coaching staff, and coordinating operations for high-quality guest experiences. You’ll manage schedules, vendor relations, and program execution with attention to safety and brand standards.

Strong leadership, public speaking, and beer-industry knowledge are essential, along with ensuring compliance with alcohol-serving laws.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire.
• Advanced verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends, a plus.
• Thorough understanding of legal requirements for serving alcohol.
• Experience supporting food service or cafe-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred.
• High level interpersonal and mediation skills.
• Ability to deal with difficult situations and resolve matters appropriately and effectively.

Responsibilities

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.
• Ensures event setup, execution, and breakdown meet quality, safety, and brand standards.
• Tracks attendance, guest feedback, and program performance metrics.
• Recommends and supports new experiences, programming opportunities, and event enhancements.
• Supports budget management and resource planning for hospitality programming and events.
• Performs other duties as assigned.

Skills

Leadership

Brand knowledge

Public speaking

Beer industry knowledge

Alcohol service compliance

Front-of-house coordination

Interpersonal skills

Conflict resolution

Job description

Job Summary

The Hospitality Supervisor - Programming is responsible for leading coworkers, delivering exceptional guest experiences, and ensuring the successful execution of daily operations within their assigned area. This role provides coaching, training, and operational leadership while supporting departmental goals, service standards, and business performance. Hospitality Supervisors create a welcoming environment for guests, foster coworker engagement and development, and ensure operational excellence through effective planning, communication, and execution.

Essential Duties

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.
• Ensures event setup, execution, and breakdown meet quality, safety, and brand standards.
• Tracks attendance, guest feedback, and program performance metrics.
• Recommends and supports new experiences, programming opportunities, and event enhancements.
• Supports budget management and resource planning for hospitality programming and events.
• Performs other duties as assigned.

Education / Experience / Skills

• 3+ years of leadership and customer service experience
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thoroughunderstanding of legal requirements for serving alcohol
• Experience supporting food service or café-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred
• High level interpersonal and mediation skills.
• Ability to dealwith difficult situations and resolve matters appropriately and effectively

Physical Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Percent of Travel

0%-25%

Working Conditions

Tasting Room, Store, Office & Production Areas

Wage Information

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons. Starting Rate: $26.00-$32.00/hour

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing.

Details will be shared, and questions answered during our interview process.

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

At New Belgium, we’re committed to proving that business can be a force for good. When you join our team, you’ll play a role in bringing world-class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with NewBelgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.