Guest Experience & Events Supervisor

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Basic Term Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

The Hospitality Supervisor - Programming at Bell’s and New Belgium oversees tours, events, and hospitality programming, coaching staff, and coordinating operations for high-quality guest experiences. You’ll manage schedules, vendor relations, and program execution with attention to safety and brand standards.

Strong leadership, public speaking, and beer-industry knowledge are essential, along with ensuring compliance with alcohol-serving laws.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire.
• Advanced verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends, a plus.
• Thorough understanding of legal requirements for serving alcohol.
• Experience supporting food service or cafe-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred.
• High level interpersonal and mediation skills.
• Ability to deal with difficult situations and resolve matters appropriately and effectively.

Responsibilities

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.
• Ensures event setup, execution, and breakdown meet quality, safety, and brand standards.
• Tracks attendance, guest feedback, and program performance metrics.
• Recommends and supports new experiences, programming opportunities, and event enhancements.
• Supports budget management and resource planning for hospitality programming and events.
• Performs other duties as assigned.

Skills

Leadership

Brand knowledge

Public speaking

Beer industry knowledge

Alcohol service compliance

Front-of-house coordination

Interpersonal skills

Conflict resolution

Job description

The Hospitality Supervisor - Programming at Bell’s and New Belgium oversees tours, events, and hospitality programming, coaching staff, and coordinating operations for high-quality guest experiences. You’ll manage schedules, vendor relations, and program execution with attention to safety and brand standards.

Strong leadership, public speaking, and beer-industry knowledge are essential, along with ensuring compliance with alcohol-serving laws.