Hospitality Supervisor - Programming

New Belgium Brewing; Kalamazoo (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Basic Term Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

The New Belgium Brewing Company in Kalamazoo, MI is seeking a Hospitality Supervisor - Programming to lead a team, deliver exceptional guest experiences, and ensure smooth operation of tours, events, and programming.

You will coach coworkers, coordinate schedules and vendors, and uphold brand standards while driving guest satisfaction and program performance across daily operations and special events.

Qualifications

• 3+ years of leadership and customer service experience.
• Advanced verbal and written communication, including public speaking.
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire.
• Thorough understanding of legal requirements for serving alcohol.
• Experience supporting food service or café-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred.

Responsibilities

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.

Skills

Leadership

Customer service

Public speaking

Beer industry knowledge

Alcohol service compliance

Interpersonal skills

Job description

The Hospitality Supervisor - Programming is responsible for leading coworkers, delivering exceptional guest experiences, and ensuring the successful execution of daily operations within their assigned area. This role provides coaching, training, and operational leadership while supporting departmental goals, service standards, and business performance. Hospitality Supervisors create a welcoming environment for guests, foster coworker engagement and development, and ensure operational excellence through effective planning, communication, and execution.

Essential Duties:

• Oversees planning, coordination, and execution of tours, private events, public events, and hospitality programming.
• Supervises coworkers supporting event and programming operations.
• Manages event schedules, staffing plans, and operational logistics.
• Serves as the primary operational lead during assigned events and programs.
• Coordinates vendors, entertainment partners, contractors, and other external resources as needed.
• Ensures event setup, execution, and breakdown meet quality, safety, and brand standards.
• Tracks attendance, guest feedback, and program performance metrics.
• Recommends and supports new experiences, programming opportunities, and event enhancements.
• Supports budget management and resource planning for hospitality programming and events.
• Performs other duties as assigned.

Education/ Experience/Skills:

• 3+ years of leadership and customer service experience
• Knowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thorough understanding of legal requirements for serving alcohol
• Experience supporting food service or café-style front-of-house operations, including coordination of servers, bartenders, or similar guest-facing roles, preferred
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively

Physical Requirements:

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Percent of Travel:

0%-25%

Working Conditions:

Tasting Room, Store, Office & Production Areas

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell's and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Rate: $26.00-$32.00/hour

All Full-time Coworkers at Bell's and New Belgium enjoy the following benefits after one calendar month of employment:

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

EEO Statement

Bell's and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell's and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.