Craft Beer Hospitality Leader - Profit Sharing & PTO

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 75,000 - 87,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Match

Paid Time Off (PTO)

Short Term Disability Insurance

Employee Assistance Program

Profit Sharing

Job summary

New Belgium Brewing Company Inc in Kalamazoo is seeking a hands-on Hospitality Operations Leader to guide FOH, BOH, and Event Programming teams on a busy on-site campus. This full-time role focuses on delivering a high-value guest experience while optimizing performance and profitability.

You will manage staffing, budgeting, marketing initiatives, and safety standards, collaborating with managers and partners to sustain growth and exceptional service at scale in a dynamic craft beer environment.

Qualifications

• 3+ years of team management and customer service experience.
• Excellent customer service and communication skills.
• Ability to lead across FOH, BOH, and events.
• Strong budgeting, reporting, and resource allocation abilities.
• Knowledge of marketing/branding practices.

Responsibilities

• Oversee day-to-day onsite operations (40–45 hours/week).
• Drive strategic priorities and improve processes.
• Ensure profitable restaurant performance and efficient use of staff.
• Oversee staff scheduling and performance; provide training/mentoring.
• Manage budgeting, finances, and resource allocation.
• Lead sales and branding campaigns to enhance site experience.
• Uphold food safety and health standards; ensure compliance.

Skills

Team Management

Customer Service

Communication

Interpersonal Skills

Budgeting

Marketing/ Branding

Public Speaking

Microsoft Office

Windows OS

Tools

Windows OS

Microsoft Office

Job description

New Belgium Brewing Company Inc in Kalamazoo is seeking a hands-on Hospitality Operations Leader to guide FOH, BOH, and Event Programming teams on a busy on-site campus. This full-time role focuses on delivering a high-value guest experience while optimizing performance and profitability.

You will manage staffing, budgeting, marketing initiatives, and safety standards, collaborating with managers and partners to sustain growth and exceptional service at scale in a dynamic craft beer environment.