Guest Communications & Reservations Specialist

Travel + Leisure Co.; Kailua (HI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator in Hawaii to delivers hospitable service for guests, sharing information about the resort and nearby attractions, providing room quotes and confirming reservations. You’ll help create memorable vacations with friendly, professional communication.

Responsibilities include answering calls, welcoming guests, handling reservations, and quoting rates, all while maintaining a positive, can-do attitude in a fast-paced resort environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Strong phone etiquette skills.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Answer incoming calls for the resort - including external and internal communications.
• Bring smiles to guests from around the world by providing warm welcomes.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Phone etiquette

Communication

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is seeking a PBX Phone Operator in Hawaii to delivers hospitable service for guests, sharing information about the resort and nearby attractions, providing room quotes and confirming reservations. You’ll help create memorable vacations with friendly, professional communication.

Responsibilities include answering calls, welcoming guests, handling reservations, and quoting rates, all while maintaining a positive, can-do attitude in a fast-paced resort environment.