Hospitality PBX Operator — Elevate Guest Connections

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Free Hyatt room nights

Paid time off

401(k) matching

Employee meal program

Job summary

Hyatt Regency Lost Pines seeks a friendly PBX Telephone Operator to greet guests and route calls across departments with professional poise. You will handle inquiries, provide accurate information, and support guest requests to ensure an exceptional first impression.

The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced environment, contributing to memorable guest experiences at our award-winning resort.

Qualifications

• Guest-focused hospitality mindset with strong communication skills.
• Ability to manage high call volume while providing accurate information.
• Comfort with operating hotel software and multiple systems.

Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and warmth.
• Provide information about resort amenities, dining, activities, and local attractions.
• Direct calls to appropriate departments and document guest requests accurately.

Skills

Hospitality

Verbal communication

Active listening

Phone etiquette

Typing

Multitasking

Tech proficiency

Tools

PMS systems

Reservation systems

Job description

Hyatt Regency Lost Pines seeks a friendly PBX Telephone Operator to greet guests and route calls across departments with professional poise. You will handle inquiries, provide accurate information, and support guest requests to ensure an exceptional first impression.

The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced environment, contributing to memorable guest experiences at our award-winning resort.