Guest Experience PBX Operator - Luxury Resort

Hyatt Regency Lost Pines Resort and Spa; Town of Texas (WI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Career Growth and Advancement

Affordable Benefits after 30 days

Healthcare FSA

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

401(k) with company match

Employee Assistance

Tuition Reimbursement

Retail Discounts

Job summary

Hyatt Regency Lost Pines Resort and Spa in Wisconsin is seeking a PBX Telephone Operator to be the voice and first point of contact for guests. You will manage high volumes of calls, share accurate information about amenities and services, and connect callers to the right departments with warmth and professionalism.

The role requires excellent communication, typing accuracy, and the ability to multitask within hotel systems.

Qualifications

• Strong verbal communication and active listening in a fast-paced environment.
• Professional, friendly phone presence with excellent customer service.
• Excellent typing and data entry while handling calls.
• Comfort navigating multiple hotel systems and applications.

Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and hospitality.
• Provide accurate information about resort amenities, dining, activities, and local attractions.
• Assist guests with requests and direct calls to appropriate departments.
• Document and communicate guest requests using hotel systems and applications.
• Access guest information and support resort operations via reservation software.
• Maintain exceptional phone etiquette for a personalized guest experience.
• Document and relay guest requests clearly to relevant teams.
• Serve as a knowledgeable resource for guests and team members.

Skills

Typing speed

Verbal communication

Active listening

Phone presence

Multitasking

Customer service

Computer proficiency

Tools

Reservation systems

Hotel systems

CRM software

Job description

Hyatt Regency Lost Pines Resort and Spa in Wisconsin is seeking a PBX Telephone Operator to be the voice and first point of contact for guests. You will manage high volumes of calls, share accurate information about amenities and services, and connect callers to the right departments with warmth and professionalism.

The role requires excellent communication, typing accuracy, and the ability to multitask within hotel systems.