PBX Operator | Full-time

Hyatt Regency; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Full-time benefits after 30 days

Free Hyatt room nights

Discounted room nights

Free parking

Paid time off

401(k) with company match

Employee assistance

Tuition reimbursement

Shift meals

Employee discounts

Job summary

Hyatt Regency Lost Pines Resort and Spa is seeking a PBX Telephone Operator to serve as the first point of contact for guests, delivering warm, professional, and knowledgeable support. You will handle high volumes of calls, provide resort information, and connect callers to the right departments with accuracy and hospitality.

The role requires exceptional verbal communication, active listening, and a professional phone presence.

Qualifications

• Genuine passion for hospitality and guest service excellence.
• Strong verbal communication and active listening skills.
• Professional, friendly, and confident phone presence.
• Excellent typing skills for accurate data entry during calls.
• Strong computer proficiency across multiple systems.
• Ability to multitask in a fast-paced environment.
• Comfortable sitting for extended periods.
• Flexible availability including evenings, weekends, holidays.
• Previous customer service, call center, hospitality, front desk, or guest service experience preferred.

Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and hospitality.
• Provide accurate information about resort amenities, services, dining options, activities, and local attractions.
• Assist guests with requests and route calls to appropriate departments.
• Document and communicate guest requests using hotel systems and software.
• Access guest information and support resort operations via reservation systems.
• Maintain excellent phone etiquette and deliver a personalized experience for every caller.
• Document and communicate guest requests clearly to staff.
• Support resort operations as a knowledgeable resource for guests and team members.

Skills

Hospitality mindset

Verbal communication

Active listening

Phone etiquette

Typing speed

Multitasking

Computer proficiency

Organization

Flexibility schedule

Job description

Organization- Hyatt Regency Lost Pines Resort and Spa

Summary

Be the voice of Hyatt Regency Lost Pines and the first connection guests have with our award-winning resort. As a PBX Telephone Operator, you will play a vital role in delivering exceptional service by providing a warm, professional, and knowledgeable experience for every caller.

In this fast-paced position, you will manage incoming calls for the resort, assist guests with questions and requests, and connect callers to the appropriate departments. Your positive attitude, strong communication skills, and ability to multitask will help create memorable experiences from the very first interaction.

Key Responsibilities

• Answer and manage a high volume of incoming calls with professionalism, efficiency, and genuine hospitality.
• Provide accurate information about resort amenities, services, dining options, activities, and local attractions.
• Assist guests with requests and direct calls to the appropriate departments.
• Accurately document, enter, and communicate guest requests using hotel systems and computer applications.
• Utilize computer software and reservation systems to access guest information and support resort operations.
• Maintain exceptional phone etiquette while ensuring a personalized and welcoming experience for every caller.
• Accurately document and communicate guest requests using hotel systems.
• Support resort operations by serving as a knowledgeable resource for guests and team members.

Benefits

We care for people so they can be their best.

Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Healthcare FSA - saves you money for medical expenses
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights – for you, your friends and your family!
• Free Parking – convenient and cost-free parking for all our associates
• Paid Time Off – Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
• Employee shift meals – in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A genuine passion for hospitality and a desire to exceed guest expectations in a fast-paced environment.
• Strong verbal communication and active listening skills.
• Professional, friendly, and confident phone presence.
• Excellent typing skills with the ability to accurately enter information while handling calls.
• Strong computer proficiency and comfort navigating multiple systems and applications simultaneously.
• Ability to effectively multitask and remain organized in a high-volume call environment.
• Comfortable sitting for extended periods of time.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Previous customer service, call center, hospitality, front desk, or guest service experience preferred.