Hospitality Ops Associate — Growth, PTO & Health Insurance

The Bay Club Company; Issaquah (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on services and amenities

Continuing Education

Community Involvement

Paid Time Off

Health Insurance

Full-Time status eligibility

Job summary

The Bay Club Company is looking for an Operations Associate to support club operations, hospitality, fitness, and facility services. You will ensure outstanding member service, keep facilities clean, and contribute to a positive, professional culture.

Grow across areas from front desk to cafe and pool while working in a team‑driven, service‑forward environment that values initiative and ownership.

Qualifications

• Policies and Regulations knowledge is required.
• Strong written communication skills.
• Strong verbal communication skills and customer service experience.
• Computer skills including club software and Outlook are needed.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying membership.
• Ensure Guest Registration Waiver is completed and fees paid.
• Book appointments, programs, and class reservations.
• Provide information on Club programming and facilities.
• Deliver exceptional service and aim to retain guests.
• Represent the club professionally in image and conduct.

Skills

Policies and Regulations

Written Communication

Oral Communication

Computer Skills

Job description

The Bay Club Company is looking for an Operations Associate to support club operations, hospitality, fitness, and facility services. You will ensure outstanding member service, keep facilities clean, and contribute to a positive, professional culture.

Grow across areas from front desk to cafe and pool while working in a team‑driven, service‑forward environment that values initiative and ownership.