Hospitality Operations Supervisor

SSA Group; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) with 15% company match

Tuition Discount

Bereavement Leave

Holiday pay

Paid sick leave

Job summary

SSA Group in Atlanta is seeking an Office Supervisor to manage daily administrative operations across cash handling, documentation, and guest services. You will supervise in the absence of the Administrative Operations Manager and support park operations when needed.

This role requires strong interpersonal and communication skills, ability to read, count, and write documentation, and experience in financial management and office systems such as POS and cash management.

Qualifications

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• One year of supervising/management experience.
• ServSafe or Food Handling Certified a plus.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Perform the duties of the Administrative Operations Manager in their absence.
• Assist operational managers and park operations staff in the park, as delegated by Administrative Operations Manager.
• Support integration and training of new employees.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Provide branch administrative support in the form of answering telephones and word processing.
• Communicate proper documentation on discrepancies to Administrative Operations Manager and employee accountable upon delegation.
• Additional responsibilities may be added at any point to include administrative assistant help, projects, operational tasks, etc.
• Prepares and updates Unit Addendums for employee handbook as necessary or as delegated by Administrative Operations Manager.
• Supports and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location.
• Responsible for issuance and checking in all banks at, ensuring sufficient paperwork & daily closing sheets are turned in.
• Responsible for proper uniform handling in the absence of Administrative Operations Manager.
• Responsible for performing cash pick-ups and change orders on a needed basis.
• Certain administrative tasks can be appointed such as the implementation of legal paperwork, time keeping equipment oversight, HRIS management, recruitment support, engagement program support and progressive documentation support.
• Responsible for the counting of the daily receipts.
• Responsible for pulling & closing banks daily.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• Responsible for I-9 and file management.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Communication skills

Documentation skills

Problem solving

Organizational skills

Financial management

Teamwork

Flexibility

Tools

POS systems

Cash management system

Excel

Job description

SSA Group in Atlanta is seeking an Office Supervisor to manage daily administrative operations across cash handling, documentation, and guest services. You will supervise in the absence of the Administrative Operations Manager and support park operations when needed.

This role requires strong interpersonal and communication skills, ability to read, count, and write documentation, and experience in financial management and office systems such as POS and cash management.