Hospitality Operations Manager

Shake Shack; Washington (District of Columbia); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Shake Shack meal discounts

Corporate discounts

Medical, dental, vision insurance

Life and disability insurance

401(k) with company match

Paid time off

Paid parental leave

Employee Assistance Program

Pre-tax commuter and parking benefits

Development and growth opportunities

Job summary

Shake Shack in Washington, DC is seeking an experienced Restaurant Manager to oversee daily operations and ensure guest satisfaction. You will lead teams, train staff, and drive hospitality excellence in a fast-paced setting.

The role requires 2-3 years of management experience, strong operations knowledge, and the ability to manage finances. Flexible hours and a focus on Brand promotion in the local community are essential.

Qualifications

• 2-3 years of restaurant management experience in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Leadership

Financial literacy

Food handler cert.

Flexible hours

Job description

Shake Shack in Washington, DC is seeking an experienced Restaurant Manager to oversee daily operations and ensure guest satisfaction. You will lead teams, train staff, and drive hospitality excellence in a fast-paced setting.

The role requires 2-3 years of management experience, strong operations knowledge, and the ability to manage finances. Flexible hours and a focus on Brand promotion in the local community are essential.