General Manager, Hospitality: Lead People & Profitability

Shake Shack; San Francisco (CA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k matching

Paid time off

Parental leave

Health, dental, and vision insurance

Life and disability insurance

Pre-Tax commuter benefits

Growth opportunities

Job summary

Shake Shack, located in San Francisco, is seeking a Restaurant General Manager to lead daily operations, drive profitability, and champion hospitality. You’ll oversee team development, inventory, and compliance while delivering exceptional guest experiences in a fast-paced setting.

We offer growth opportunities, hands-on mentorship, and a collaborative culture focused on Stand For Something Good. Join us to contribute to an iconic brand and a thriving local restaurant team.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Ability to learn and train others on all aspects of the Shack operations
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations
• Minimum 3 years of P&L responsibilities
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Team leadership

Operations management

Budgeting & P&L

Customer hospitality

Staff development

Job description

Shake Shack, located in San Francisco, is seeking a Restaurant General Manager to lead daily operations, drive profitability, and champion hospitality. You’ll oversee team development, inventory, and compliance while delivering exceptional guest experiences in a fast-paced setting.

We offer growth opportunities, hands-on mentorship, and a collaborative culture focused on Stand For Something Good. Join us to contribute to an iconic brand and a thriving local restaurant team.