Restaurant Operations Leader | Coach & Brand Builder

Shake Shack; San Jose (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive salary + quarterly bonuses

Medical, dental and vision insurance

401(k) with company match

Paid time off

Charitable opportunities

Job summary

Shake Shack in San Jose, CA is seeking a seasoned Restaurant Manager to lead daily operations and deliver guest satisfaction. You will train staff, coach the team, and champion hospitality with a focus on coaching and excellence.

The role requires 2–3 years in high-volume restaurant management, knowledge of operations, and a mindset for financial stewardship and community brand-building. Flexible hours are expected.

Qualifications

• 2–3 years of restaurant management in high-volume, fast-paced settings.
• Knowledge of operations: personnel, food planning, purchasing, sanitation, and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with coaching and excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Operations management

Team coaching

Financial acumen

Food safety knowledge

Flexibility

Food handler certification

Job description

Shake Shack in San Jose, CA is seeking a seasoned Restaurant Manager to lead daily operations and deliver guest satisfaction. You will train staff, coach the team, and champion hospitality with a focus on coaching and excellence.

The role requires 2–3 years in high-volume restaurant management, knowledge of operations, and a mindset for financial stewardship and community brand-building. Flexible hours are expected.