Hotel Operations Manager — Guest Experience Leader

Courtyard by Marriott; Goleta (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Courtyard by Marriott is seeking a full-time management professional to oversee hotel operations, ensuring the highest levels of guest satisfaction and financial performance. This role requires experience in guest services, leading a team to meet property goals.

The ideal candidate will possess excellent customer service skills, problem-solving abilities, and a passion for hospitality. Join us at Courtyard, where your contribution directly impacts our guests' experiences and our team's success.

Qualifications

• 4 years experience in guest services or related area.
• 2 years experience with a 2-year degree in related field.

Responsibilities

• Support hotel operations and manage staff effectively.
• Focus on guest satisfaction and financial performance.
• Manage and monitor activities affecting guest experience.

Skills

Customer service

Team leadership

Problem solving

Financial understanding

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Courtyard by Marriott is seeking a full-time management professional to oversee hotel operations, ensuring the highest levels of guest satisfaction and financial performance. This role requires experience in guest services, leading a team to meet property goals.

The ideal candidate will possess excellent customer service skills, problem-solving abilities, and a passion for hospitality. Join us at Courtyard, where your contribution directly impacts our guests' experiences and our team's success.