Hospitality Operations Lead | Guest Experience Champion

Traditions Hospitality Group; Newcastle (OK); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation Programs

Referral bonuses

Job summary

Traditions Hospitality Group is seeking an Assistant General Manager to lead daily operations, supervise staff, and ensure exceptional guest experiences. You will collaborate with teams to implement strategies that boost satisfaction, revenue, and service quality.

Expect a dynamic, fast-paced environment with a focus on mentorship, training, and career growth. Flexibility to work nights, weekends, and holidays is required, with travel as needed across locations.

Qualifications

• Must be at least 21 years old.
• Minimum 2 years of hospitality-related experience.
• Must be able to obtain a Gaming badge (if applicable).
• Must be able to obtain an ABLE license (if applicable).
• Willingness to work nights, weekends and holidays.

Responsibilities

• Assist in managing overall operations, including staff supervision, guest relations, and facility maintenance.
• Support strategies to enhance guest satisfaction and drive business growth.
• Handle scheduling, budgeting and reporting; ensure regulatory and policy compliance.

Skills

Staff supervision

Guest relations

Leadership

Communication

Problem solving

Budget management

Flexibility

Travel readiness

Job description

Traditions Hospitality Group is seeking an Assistant General Manager to lead daily operations, supervise staff, and ensure exceptional guest experiences. You will collaborate with teams to implement strategies that boost satisfaction, revenue, and service quality.

Expect a dynamic, fast-paced environment with a focus on mentorship, training, and career growth. Flexibility to work nights, weekends, and holidays is required, with travel as needed across locations.