Hospitality Operations Excellence Lead

Margaritaville Hotel Nashville; Nashville (TN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Margaritaville Hotel Nashville is seeking an Operations Excellence Manager to uphold brand standards, drive quality assurance, and lead cross‑department improvements. This hands‑on role partners with department leaders to observe operations, coach teams, and implement practical solutions that elevate guest experiences.

The position emphasizes training, process optimization, and sustained improvements across Front Office, Housekeeping, F&B, Culinary, and events to ensure consistency with

Qualifikationen

• Minimum of three years in hotel operations leadership or supervisory roles.
• Experience in training, coaching, quality assurance, or operational improvement.
• Strong understanding of guest service principles and brand execution.

Aufgaben

• Maintain brand standards, policies, and service expectations across departments.
• Conduct regular audits and observe operations to ensure consistency.
• Develop action plans and follow up to sustain improvements.

Kenntnisse

Hotel operations

Quality assurance

Training & coaching

Brand standards

Cross-functional collaboration

Ausbildung

High school diploma or equivalent

Hospitality degree (preferred)

Tools

Microsoft Office

Jobbeschreibung

Margaritaville Hotel Nashville is seeking an Operations Excellence Manager to uphold brand standards, drive quality assurance, and lead cross‑department improvements. This hands‑on role partners with department leaders to observe operations, coach teams, and implement practical solutions that elevate guest experiences.

The position emphasizes training, process optimization, and sustained improvements across Front Office, Housekeeping, F&B, Culinary, and events to ensure consistency with