Hospitality Leader — High-Volume Restaurant Manager

Shake Shack Enterprises, LLC; Lancaster (Lancaster County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

Insurance (health, dental, vision)

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter benefits

Job summary

Shake Shack Enterprises, LLC is seeking a Restaurant Manager in Lancaster to oversee daily operations, ensuring top-tier service and guest satisfaction. You will train staff, motivate teams, and lead with a focus on coaching toward excellence in a fast-paced setting.

You will also develop local marketing initiatives and ensure sanitation and safety compliance, while fostering a welcoming, hospitality-driven culture aligned with our standards.

Qualifications

• 2–3 years of restaurant management experience in a high-volume setting.
• Strong leadership and coaching abilities.
• Knowledge of restaurant operations including food preparation, purchasing, sanitation, and health codes.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through events.

Skills

Restaurant management

Team leadership

Operations knowledge

Financial acumen

Food safety awareness

Job description

Shake Shack Enterprises, LLC is seeking a Restaurant Manager in Lancaster to oversee daily operations, ensuring top-tier service and guest satisfaction. You will train staff, motivate teams, and lead with a focus on coaching toward excellence in a fast-paced setting.

You will also develop local marketing initiatives and ensure sanitation and safety compliance, while fostering a welcoming, hospitality-driven culture aligned with our standards.