Hospitality IT Lead: Systems, Support & Deployments

Zilli Hospitality Group; Waukesha (WI); On-site; USD 65,000 - 86,000; Full time

Job summary

Zilli Hospitality Group is seeking an IT Coordinator / Systems Manager to be the go-to technology resource for employees across Milwaukee venues and corporate offices. You’ll work with our MSP to keep systems running smoothly, set up laptops, manage Microsoft 365, and support our Fusion catering software.

This hands-on role values problem solving, strong communication, and a proactive mindset. You’ll coordinate technology projects, train staff, and help maintain a secure, reliable IT environment

Qualifications

• 5 years of IT support or systems administration experience.
• Strong Microsoft 365 knowledge.
• Excellent troubleshooting and customer service skills.
• Experience working with vendors or managed IT providers.
• Strong organization and communication skills.
• A proactive, solutions-oriented mindset.

Responsibilities

• Providing day-to-day technology support for employees.
• Managing user accounts, hardware, and software.
• Serving as the internal owner of our Fusion catering software.
• Partnering with our Managed Service Provider to resolve issues and improve service.
• Supporting Microsoft 365 and business applications.
• Coordinating technology projects across multiple venues.
• Training employees on technology tools and best practices.
• Helping maintain a secure, reliable technology environment.

Skills

IT support

Microsoft 365

Troubleshooting

Customer service

Vendor management

Communication

Organization

Job description

Zilli Hospitality Group is seeking an IT Coordinator / Systems Manager to be the go-to technology resource for employees across Milwaukee venues and corporate offices. You’ll work with our MSP to keep systems running smoothly, set up laptops, manage Microsoft 365, and support our Fusion catering software.

This hands-on role values problem solving, strong communication, and a proactive mindset. You’ll coordinate technology projects, train staff, and help maintain a secure, reliable IT environment