Hotel IT Operations Lead (24/7 Support)

Redd Hospitality; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Redd-Hospitality in New York, NY seeks an Assistant IT Manager to support the technology operations of a full-service hotel. You will help maintain IT infrastructure, systems, networks, hardware, and platforms while delivering hands-on technical support to hotel departments and staff.

The role requires hospitality IT experience, familiarity with PMS/POS, wireless networks, and security. You will work in a 24/7 environment, assist with projects, onboarding/offboarding, and provide after-hours

Qualifications

• Minimum 2 years IT support or systems experience, preferably in hospitality.
• Experience with hotel technology systems is highly preferred.
• Familiarity with Opera/Opera Cloud, Micros/Simphony, POS, PBX/VoIP, and key-card systems is a plus.
• Strong problem-solving and customer-service orientation.
• Ability to communicate technical information to non-technical staff.

Responsibilities

• Assist with the daily management of hotel IT systems, networks, hardware, and software
• Provide technical support and troubleshooting for hotel departments and team members
• Support hotel systems including PMS, POS, Wi-Fi, phone systems, key-card systems, and back-office applications
• Troubleshoot computers, printers, mobile devices, network equipment, and other technology
• Monitor network connectivity, system performance, and security
• Assist with installation, configuration, maintenance, and upgrades of hardware and software
• Coordinate with third-party technology vendors and corporate IT teams
• Maintain IT equipment inventory, documentation, licenses, and system records
• Support cybersecurity, data protection, backups, and user-access procedures
• Assist with onboarding and offboarding employee technology access
• Respond promptly to technology issues affecting hotel operations or the guest experience
• Assist the IT Manager with technology projects, system upgrades, and property initiatives
• Provide support for hotel meetings, events, conference technology, and AV systems when needed
• Participate in an on-call rotation or provide after-hours support when necessary

Skills

IT support

Windows OS

Microsoft 365

Networking

Cybersecurity basics

Communication skills

Education

Information Technology degree (Assoc. or Bachelor's)

Tools

PMS (Opera/Opera Cloud)

POS systems ( Micros/Simphony )

PBX/VoIP

Key-card systems

Wi-Fi management

Job description

Redd-Hospitality in New York, NY seeks an Assistant IT Manager to support the technology operations of a full-service hotel. You will help maintain IT infrastructure, systems, networks, hardware, and platforms while delivering hands-on technical support to hotel departments and staff.

The role requires hospitality IT experience, familiarity with PMS/POS, wireless networks, and security. You will work in a 24/7 environment, assist with projects, onboarding/offboarding, and provide after-hours