IT Support Technician-- Honolulu

Edge Communications; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

PTO

Short- and long-term disability

Life insurance

Job summary

Edge Communications is seeking an Onsite IT Support Technician for a major hotel in Honolulu to provide desktop support and act as smart hands for third-party vendors’ platforms such as Wi-Fi, PBX, and Point of Sale.

You will set up, deploy and maintain end-user equipment, assist users with desktops and printers, and ensure timely ticket closure with detailed documentation. Hospitality familiarity and flexible scheduling are valued.

Qualifications

• Proficient with Windows desktop/server operating systems (including Exchange).
• Experience with O365 and Active Directory is required.
• Strong customer service and problem-solving skills applied to IT support.

Responsibilities

• Assist users with desktops, printers, and connected devices.
• Set up, deploy, and maintain end-user equipment.
• Follow up with clients to ensure resolution is complete and satisfactory.
• Maintain accurate, thorough, and timely information in ticketing system.

Skills

Windows OS

Active Directory

Exchange

O365

Customer service

Problem solving

Job description

Description

IT Support Technician - Hospitality

Reports to - IT Services

Location: Honolulu(Client location)

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description

As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.

Primary Responsibilities

• Assist users with desktops, printers, and other connected devices.
• Set up, deploy, and maintain end-user equipment
• Follow up with clients to ensure resolution is complete and satisfactory
• Maintain accurate, thorough, and timely information in ticketing system

Requirements

Other Responsibilities

• Willingness to become familiar with hospitality-specific systems.
• Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
• Accommodate occasional shift changes based on coverage requirements and special events.

Required Skills & Experience:

• Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Benefits:

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.