Hospitality Guest Service Training Lead

Pura Vida Miami Llc; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a Corporate Trainer focused on guest service to elevate our brand experience. You will mentor teams, lead regional workshops, and ensure standards across locations while embodying our mission and culture.

You will engage guests, train staff on our POS1 system, and develop programs that improve service quality and guest loyalty. This role emphasizes teamwork and guest-centric training across markets.

Qualifications

• 1+ years experience in hospitality/restaurant industry or related field.
• Dynamic leader with strong communication, organizational and problem-solving skills.
• Friendly, professional and customer-focused with a passion for delivering exceptional service.
• Ability to work in a fast-paced, high-demand environment and multi-task effectively.

Responsibilities

• Motivate and direct team members to deliver an exceptional dining experience.
• Ensure company standards are upheld in atmosphere and service.
• Lead workshops regionally to train team members.
• Help new hires acclimate to service standards and POS1 system.
• Know our history, culture, and mission to engage customers.
• Create a welcoming, positive guest experience and encourage repeat visits.

Skills

Communication skills

Leadership

Customer service

Excel basics

POS systems

Tools

Excel

POS systems

Job description

Pura Vida Miami is seeking a Corporate Trainer focused on guest service to elevate our brand experience. You will mentor teams, lead regional workshops, and ensure standards across locations while embodying our mission and culture.

You will engage guests, train staff on our POS1 system, and develop programs that improve service quality and guest loyalty. This role emphasizes teamwork and guest-centric training across markets.