Corporate Trainer, Guest Experience

Pura Vida Miami Llc; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a Corporate Trainer focused on guest service to elevate our brand experience. You will mentor teams, lead regional workshops, and ensure standards across locations while embodying our mission and culture.

You will engage guests, train staff on our POS1 system, and develop programs that improve service quality and guest loyalty. This role emphasizes teamwork and guest-centric training across markets.

Qualifications

• 1+ years experience in hospitality/restaurant industry or related field.
• Dynamic leader with strong communication, organizational and problem-solving skills.
• Friendly, professional and customer-focused with a passion for delivering exceptional service.
• Ability to work in a fast-paced, high-demand environment and multi-task effectively.

Responsibilities

• Motivate and direct team members to deliver an exceptional dining experience.
• Ensure company standards are upheld in atmosphere and service.
• Lead workshops regionally to train team members.
• Help new hires acclimate to service standards and POS1 system.
• Know our history, culture, and mission to engage customers.
• Create a welcoming, positive guest experience and encourage repeat visits.

Skills

Communication skills

Leadership

Customer service

Excel basics

POS systems

Tools

Excel

POS systems

Job description

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

OVERVIEW:

As a Corporate Trainer, specializing in Guest Service, your role encompasses a broad spectrum of duties pivotal to the success of our brand. You will have the opportunity to share your love for hospitality with new team members, new markets, and customers. You will be an ambassador of our brand and will be largely responsible for continuing our reputation for excellence in service. You will engage with customers, hold workshops for our teams, and open new locations!

RESPONSIBILITIES:

• Motivate and direct team members to consistently deliver an exceptional dining experience.

• Ensure company standards are upheld in every detail of our atmosphere and service.

• Lead workshops in your region to provide ongoing training and development for our team members.

• Support in getting new team members acclimated to our service standards and POS1 system.

• Be knowledgeable in our history, culture, and mission to be able to engage in conversations with our customers.

• Create a welcoming, positive and memorable experience for guests, encouraging repeat visits and strengthening guest loyalty.

• Uphold and reinforces all Pura Vida Miami procedures and policies pertaining to our service and with our food runners and POS1 teams.

• Strive for five-star reviews and actively encourage team members to do the same.

• Develop a deep understanding of our menu, including all modifications, ingredients, and allergies.

• Lead by example, demonstrating exceptional customer service and effectively addressing any guest concerns.

• Embody a First Team Mentality, fostering teamwork and collaboration.

• Find ways to personalize the guest experience, strengthening customer connections to our brands.

REQUIREMENTS:

• 1+ years of experience in the hospitality/restaurant industry; full-service restaurant experience preferred.

• Dynamic leader with strong communication, organizational and problem-solving skills.

• Friendly, professional and customer-focused with a passion for delivering exceptional service.

• Ability to work in a fast-paced, high-demand environment and multi-task effectively.

• Passionate about health and wellness is a plus.

• Must be able to frequently lift and or move up to 50 pounds.

• Engaging presenter with the ability to captivate an audience and deliver exciting, impactful training.

• Proficient with basic knowledge of Excel and POS systems.

BENEFITS:

• Health & Wellness - Medical, Dental & Vision

• PTO

• Discounted Meals

• Growth Opportunities

• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We've got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won't be responsible for any fees. If you're interested in partnering with us, reach out to our Talent team first. We're happy to connect the right way!