Hospitality GM: Lead Ops & Guest Experience

Hotel Equities; Columbus (GA); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Performance Bonus Opportunity

Team-Driven and Values-Based Culture

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Cell Phone Allowance

Employee Assistance Program

Career Growth Opportunities & Leader­-

Leadership Development Programs

Reduced Hotel Rates Throughout Our Por

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Exclusive Third-Party Discounts

Zusammenfassung

Hotel Equities is seeking a dynamic General Manager to lead hotel operations, drive exceptional guest experiences, and achieve business goals. This leadership role oversees associates, ensures brand compliance, and champions a service-driven culture across the property.

The General Manager will steer financial performance, support recruitment and development, and maintain high standards. Flexibility to work varied hours, including holidays, is required as part of hotel leadership

Qualifikationen

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Aufgaben

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Kenntnisse

Leadership

Communication

Organizational skills

Problem-solving

Analytical thinking

Flexibility

Ausbildung

High School Diploma or Equivalent

Bachelor's Degree Preferred

Jobbeschreibung

Hotel Equities is seeking a dynamic General Manager to lead hotel operations, drive exceptional guest experiences, and achieve business goals. This leadership role oversees associates, ensures brand compliance, and champions a service-driven culture across the property.

The General Manager will steer financial performance, support recruitment and development, and maintain high standards. Flexibility to work varied hours, including holidays, is required as part of hotel leadership