Hotel Operations Lead — Guest Experience & Growth

Shamin Hotels Master; Towson (MD); On-site; USD 64,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company match

Employee discounts at our branded hotels

Paid holidays and time off

Job summary

Shamin Hotels Master in Towson, Maryland, is seeking an Assistant General Manager to oversee daily hotel operations, maintain revenue and quality standards, and ensure guest satisfaction. This role involves generating revenue through effective department supervision and managing departmental budgets.

The ideal candidate should hold a Bachelor’s Degree or have extensive hotel experience, along with strong financial knowledge and basic mathematical skills. The company offers competitive pay and comprehensive benefits.

Qualifications

• 1-2 years of hotel experience preferred.
• Ability to work with and understand financial data.
• Familiarity with brand systems.

Responsibilities

• Oversee day-to-day hotel operations.
• Generate projected revenue through proper supervision.
• Ensure proper handling of guest complaints.

Skills

Strong financial knowledge

Basic mathematical skills

Computer skills

Education

Bachelor’s Degree or extensive hotel experience

Job description

Shamin Hotels Master in Towson, Maryland, is seeking an Assistant General Manager to oversee daily hotel operations, maintain revenue and quality standards, and ensure guest satisfaction. This role involves generating revenue through effective department supervision and managing departmental budgets.

The ideal candidate should hold a Bachelor’s Degree or have extensive hotel experience, along with strong financial knowledge and basic mathematical skills. The company offers competitive pay and comprehensive benefits.