Hotel Operations & Guest Experience Leader

Shamin Hotels, Inc.; Virginia Beach (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Shamin Hotels in Virginia Beach is seeking an Assistant General Manager to oversee the hotel’s day-to-day operations, assisting the General Manager while maintaining revenue, cost and quality standards. The role emphasizes guest satisfaction, staff leadership, and operational excellence in a bustling hospitality environment.

As a full-time on-site position in the Operations department, you will supervise departments, mentor staff, and help drive community engagement while ensuring policies and

Responsibilities

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Skills

Team Up

Own It

Passionately Serve

Job description

Shamin Hotels in Virginia Beach is seeking an Assistant General Manager to oversee the hotel’s day-to-day operations, assisting the General Manager while maintaining revenue, cost and quality standards. The role emphasizes guest satisfaction, staff leadership, and operational excellence in a bustling hospitality environment.

As a full-time on-site position in the Operations department, you will supervise departments, mentor staff, and help drive community engagement while ensuring policies and