Hospitality Front Office Leader — Elevate Guest Experience

Courtyard Old Pasadena; Pasadena (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Office Manager to oversee front desk operations, guest services and related financial controls at our Pasadena property. You will lead recruitment, training and scheduling while upholding brand standards and sustainability goals.

The role requires 2–5 years in hospitality, with a degree preferred. You may work in a dynamic team environment with varying shifts, holidays, weekends, and a focus on guest satisfaction and operational excellence.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Monitor guest satisfaction scores and drive improvements in service and cleanliness.
• Oversee front office budgeting, forecasts and capital expenditures as required.
• Supervise all guest services department managers and ensure compliant operations.

Education

Associate’s or Bachelor’s degree preferred

Job description

HHM Hotels is seeking a Front Office Manager to oversee front desk operations, guest services and related financial controls at our Pasadena property. You will lead recruitment, training and scheduling while upholding brand standards and sustainability goals.

The role requires 2–5 years in hospitality, with a degree preferred. You may work in a dynamic team environment with varying shifts, holidays, weekends, and a focus on guest satisfaction and operational excellence.