Front Office Leader: Guest Experience & Ops

HHM Hotels; Brooklyn (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401(k) Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Wellness Program

Education/Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager to lead and oversee the hotel front office operations, ensuring guest satisfaction and adherence to sustainability standards. You will guide staff, manage budgets, and supervise guest services managers while maintaining brand standards and HHM values.

The role involves coordinating with various hotel departments, handling contracts, and optimizing occupancy. A focus on safety and professional development is essential for success.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand/hotel standards and HHM values.
• Improve guest satisfaction scores and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with controls.
• Develop and monitor department budgets and forecasts; review and order capital items as needed.
• Supervise guest services department managers.
• Review guest correspondence and incident logs to guide staff actions.
• Oversee vendor and personnel contracts across the hotel.
• Monitor occupancy to optimize space use and minimize overbooking.
• Create action plans to remedy guest service deficiencies.
• Follow safety standards and wear required PPE.
• Perform other duties as requested by management.

Skills

Interviews

Training

Scheduling

Budgeting

Guest service

Education

2-5 years hospitality experience

Higher education preferred

Job description

HHM Hotels is seeking a Front Office Manager to lead and oversee the hotel front office operations, ensuring guest satisfaction and adherence to sustainability standards. You will guide staff, manage budgets, and supervise guest services managers while maintaining brand standards and HHM values.

The role involves coordinating with various hotel departments, handling contracts, and optimizing occupancy. A focus on safety and professional development is essential for success.