Hospitality Front Desk Specialist - Lead Guest Experience

SOUTHERN STAR COURT MANAGEMENT CORP; Austin (TX); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

SOUTHERN STAR COURT MANAGEMENT CORP. is seeking a Front Desk Agent for Lone Star Court to deliver exceptional guest service from check-in to check-out. You will handle calls, concierge tasks, and daily front desk operations while maintaining hotel standards and guest satisfaction.

Responsibilities include managing reservations, coordinating with departments, and ensuring accurate shift documentation. Prior guest relations and familiarity with hotel software are a Plus; strong communication

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in hotel front desk or guest service is preferred.
• Proficiency with hotel computer systems and standard software.
• Strong customer service orientation and professional appearance.

Responsabilités

• Check guests in and out, answer phones, and perform concierge duties.
• Maintain guest records and PSMS stay inventory with accuracy.
• Communicate guest needs to appropriate departments and follow up.
• Maintain cleanliness and organization of the front desk area.
• Assist with shift reports, paperwork, and closing tasks.
• Provide information on local attractions and hotel amenities.
• Coordinate with housekeeping and Sales on room blocks and special requests.

Connaissances

Verbal communication

Written communication

Time management

Problem solving

Teamwork

Attention to detail

Interpersonal skills

Formation

High School Diploma or GED

Outils

Word

Excel

PMS StaynTouch

SharePoint

Outlook

Hotel Effectiveness

Alice

Paycom

Description du poste

SOUTHERN STAR COURT MANAGEMENT CORP. is seeking a Front Desk Agent for Lone Star Court to deliver exceptional guest service from check-in to check-out. You will handle calls, concierge tasks, and daily front desk operations while maintaining hotel standards and guest satisfaction.

Responsibilities include managing reservations, coordinating with departments, and ensuring accurate shift documentation. Prior guest relations and familiarity with hotel software are a Plus; strong communication